Artwork stating 'Education Destroys Barriers', 'We Demand Treatment', and 'I Need A Chance'

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  • Always Under Construction

    To resolve road construction communications with frustrated drivers, the New Orleans government developed RoadWork NOLA - an app that showed planned road construction. Unfortunately, no one was using it. Instead of giving up on their idea of a solution, they decided to embark on a plan to make it better through project iteration and human-centered design.

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  • Good design is good policy

    As the treasurer of St. Louis, Tishaura Jones is making transformative change to connect more people to banks and savings accounts. Modeling initiatives after other successful municipal government programs across the country, Jones helped start the College Kids Children’s Savings Accounts, which creates a college savings account for all children entering public kindergarten. This is one of many steps to help St. Louis residents take better advantage of financial services.

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  • How a Low-Tech Solution Helped Anchorage, Alaska's Gardeners

    Starting small has had a big impact in Anchorage, Alaska as the city looks at low-tech composting solutions that could alleviate their growing landfill problem. By revisiting a once-failed attempt to encourage composting, the local government found a way to not only build trust with the community, but also increase sustainability and resiliency efforts city-wide.

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  • It's time to step away from the shiny object

    By focusing on redefining a problem and finding a human-centered solution, government agencies can make more sustainable change than by merely using a temporary technology fix. In Anchorage, civil servants used behavioral design to redesign a debt collection letter. Though not so glamorous, this solution saved the government money, increased the rate of people who pay debts on time, and pushed the government to reassess their processes to better serve residents.

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