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  • How Singapore is reshaping the civil service with robots

    Medha Basu

    September 04, 2019 |

    GovInsider |

    Text |

    800-1500 Words

    Response Location: Singapore

    Automating repetitive tasks allows civil servants to manage often tedious and high-volume workloads. By introducing forms of automated technology that are already common in the public sector, Singapore has updated its government agencies, allowing civil servants to focus on higher-order tasks. Bots help with services such as payroll, emails, and reconciling budgets.

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  • Inside the Nudge Unit of New South Wales

    Medha Basu

    April 24, 2017 |

    GovInsider |

    Text |

    800-1500 Words

    Response Location: Australia, New South Wales

    Missing a doctor's appointment has a significant cost. Hospitals lose money and doctors lose time that they could be using to attend to other patients. Dr. Alex King believes that through testing and then implementing certain behavioral nudges, hospitals will stop losing as much money and patients will benefit from a better experience.

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