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  • The importance of early engagement for new public service initiatives

    Amanda Bernardo

    February 22, 2019 |

    Apolitical |

    Text |

    Under 800 Words

    Response Location: Canada

    When designing policies, user engagement is an essential part of obtaining feedback and raising awareness among the very people that the policies are intended to impact. One small government team in Canada, the Next Generation HR an Pay Team, also contends that user engagement must come early on in the process to allow for course correction.

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