Why Are Millions Paying Online Tax Preparation Fees When They Don't Need To?


Thanks to an agreement between the U.S. government and a consortium of companies including Intuit and H&R Block, 70 percent of taxpayers are supposed to have access to free online tax preparation services. But Free File is confusing and poorly publicized. Only about 3 percent of eligible tax returns over the last 16 years used the system.

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