Police response to mentally ill people is under scrutiny. Denver may offer way forward.


As the nation’s largest city to embrace an alternative approach to responding to 911 calls in non-violent personal crises, Denver finished the first year of its pilot program having never needed police backup when its medics and social workers handled problems on the streets. About a third of calls to STAR (Support Team Assisted Response) came from police who saw STAR as a better responder to certain calls. In about 40% of calls, people in mental health or substance use crises received the services they needed without involving arrests or conflicts with police.

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