Albuquerque's vision for non-police first responders comes down to earth


In response to the 2020 policing protests, Albuquerque was among the first cities to embrace a major change in handling mental-health-crisis calls to 911. But its new Community Safety Department has foundered in its first year, a victim of inadequate planning and resources. The plan to send unarmed first responders on such calls, to reduce the risk of a violent over-reaction by the police, depended on reassigning city workers from other agencies, none of whom were mental health professionals. City councilors have sent the planners back to rethink the latest in a history of failed responses.

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